Return & Exchange Policy
Last updated: June 2026
At Agrawal Fashion, we want you to love every piece you buy. If something doesn't work out, we're here to help.
Returns
We accept returns for both defective and non-defective products under the following conditions:
- Return requests must be raised within 7 days of delivery.
- The product must be unused, unwashed, and in its original condition with all tags attached.
- Items that have been altered, washed, or damaged by the customer cannot be returned.
Exchanges
We gladly accept exchanges for a different size or colour (subject to availability):
- Exchange requests must be raised within 7 days of delivery.
- The product must be unused and in original condition.
- A ₹99 delivery charge applies to an exchange, payable when you raise the request. This covers the pickup of the original piece and the delivery of the new one.
- If the desired size/colour is unavailable, a full refund will be issued.
How to Request a Return or Exchange
The quickest way is from your own account. Open My Orders, find the delivered order and tap Return / Exchange. You choose the pieces, choose money back or a different size, and see the exact amount before you confirm.
Prefer to talk to us? We are happy to help:
Refund Process
- Once we receive and inspect the returned item, your refund will be processed within 5-7 business days.
- Refunds will be credited to the original payment method (bank account, UPI, or card).
- For COD orders, refunds will be processed via bank transfer.
What Is Deducted From a Refund
The exact figure is always shown to you before you confirm a return, so there are never any surprises. For a non-defective return we deduct:
- A ₹99 return shipping charge — or the delivery charge shown on your invoice, if you paid one. Charged once per request, not per item.
- The COD charge, if your order was Cash on Delivery.
- If you returned only part of a discounted order, that item's share of the discount — so you are refunded what you actually paid for it.
For a defective, damaged or incorrect item, nothing is deducted. You get the full amount back and the pickup is free — that mistake is ours, not yours.
Shipping for Returns
- For defective or incorrect items, we will arrange a free return pickup or reimburse shipping costs.
- For non-defective returns (e.g., didn't like the fit), return shipping is borne by the customer, as set out above.
Non-Returnable Items
- Products purchased during clearance or final sale
- Items marked as "non-returnable" on the product page
- Products that have been washed, altered, or used
If you have any questions about our return policy, please don't hesitate to reach out at hello@agrawalfashion.com.